Great! Below is a typical example of how our Virtual Receptionists handle calls.:

• The call will be answered by a Virtual Receptionist who will greet the caller with your custom message..
• If you are unavailable to take a call, our receptionist will relay your message and take a message
• If a call comes in, the receptionist will put the caller on hold and ask if you're available to take it.
• If you agree to proceed, the call will be transferred right away.
• In case you are unavailable to answer a call or decline it, the Receptionist will either redirect the call to voicemail or take a written message. You will receive the message via email, please see below.

Please note that we are flexible in our call-handling approach and can customize it to meet your unique business needs. This includes options such as not screening calls before transferring, only taking messages, collecting specific information from callers, trying multiple lines, and more. Feel free to get in touch with us to discuss what works best for you!

 If you are unable to answer or decline a call, our receptionist will either transfer the call to voicemail or take a written message. We recommend that you keep us informed of your availability status. During the onboarding process, our experts will help you set up your normal call handling instructions. This helps us ensure that your calls are directed to you when you are available and lets your callers know when they can expect to hear back from you. 

Receptionist time is billed in 1-second increments and rounded up to the nearest 15-second mark for monthly usage. For example, if monthly usage is 54 minutes and 8 seconds, it will be rounded up to 54 minutes and 15 seconds for billing purposes.
When it comes to inbound calls, the receptionist's time is calculated from the moment they receive the call until they transfer it to someone or to voicemail, or until they disconnect because the call is over. Additionally, any time the receptionist spends completing information on your call after the caller has hung up is also included in the calculation. We include hold time in this calculation, but we exclude the talk time once the call has been transferred to you or your voicemail box.
To calculate receptionist minutes for outbound calls, we consider the total duration of the call with the Outbound Call Specialist and the time they take to send a follow-up email with the results of the call.

If you exceed the allotted minutes in your plan, you will be charged extra as per the overage rate specified in your plan. If you wish to upgrade or downgrade your Anty Virtual Services (in accordance with our Terms of Use), please get in touch with us at billing@antyvirtual.com

We offer to place calls to gather or relay information or confirm appointments on your behalf Monday to Sunday.  Include your request during the onboarding process.